Veterinary Receptionist: CSR/Call Room

*JOB SUMMARY* The *Customer Service Representative/Call Center* is an integral part of the Client Services Team, responsible for providing the highest level of quality service to the clients, referring veterinarians, and members of the Catskill Vet team.
This role reports to the CSR Manager.
*KEY RESPONSIBILITIES*: * Answers telephone calls and assesses medical urgency and appropriate next steps.
* Documents conversations in shared software.
* Schedules patient appointments for both in-clinic appointments as well as house and farm calls.
* Communicates and collaborates with clinical staff regarding patient care and client questions.
*WORK ENVIRONMENT*: * High call volume * Constant proximity to dogs and cats of all sizes and dispositions * Schedule requires flexibility and open availability; will include daytime and evening hours during the week and weekend hours *SKILLS AND CHARACTERISTICS FOR SUCCESS:* _Required_ * Adaptability, being able to change directions seamlessly while demonstrating a positive attitude with clients and co-workers * Highly organized and above-average attention to detail * Good judgment and ability to work independently and responsibly * Resourceful and collaborative problem resolution skills * Dedication to excellent service for each client and patient * Comfort with learning computer software * Openness to feedback, coaching, and continuous learning *EDUCATIONAL BACKGROUND AND WORK EXPERIENCE:* * _Required: _High school diploma or equivalent * _Preferred: _2 years of customer service in a veterinary or medical environment Compensation for this role is competitive and commensurate with experience.
Additionally, Catskill Veterinary Services offers a comprehensive benefits package to all full-time employees.
Job Types: Full-time Salary: $16.
00 to $18.
00/hour.
Weekends are required.
This position is not available for remote work.
Job Type: Full-time Pay: $16.
00 - $18.
00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee discount * Flexible schedule * Health insurance * Life insurance * Paid time off * Retirement plan * Vision insurance Schedule: * 10 hour shift * Day shift * Monday to Friday * Rotating weekends Ability to Relocate: * Rock Hill, NY 12775: Relocate before starting work (Required) Work Location: In person