*Trailways of New York is Hiring*
Trailways of New York, founded in 1926, is the largest family-owned and operated intercity bus company in New York State.
_*When getting there matters*_, our modern well-equipped motor coaches carry passengers throughout New York State, and into Montreal, Toronto and Detroit, Michigan.
We have immediate employment opportunities for Part-Time Customer Service Call Center Representatives at our corporate office in Hurley, NY.
Our call center is in service to our traveling customers throughout the U.
S and Canada and requires that you report to the office for each scheduled shift.
*This is not a remote opportunity.
* Our call center hours are 7am-10pm, 7 days a week.
*The preferred candidate is a person who has:*
* Exceptional phone etiquette and excellent customer service skills.
Experience in a call center environment is preferred but not required.
* Excellent verbal and written communication skills with sharp attention to detail.
* Meticulous organizational skills and a solution-oriented mindset.
* The ability to work well in a team environment but also function independently.
* The availability to work up to 29 hours weekly and is extremely reliable.
This availability must include weekends and holidays.
*Responsibilities include:*
* Managing incoming calls and email correspondence.
* Communicating bus fares and schedules and assisting customers with changes to their itineraries.
* Handling customer issues and complaints by providing appropriate solutions and alternatives in real time.
* Maintaining a calm and cooperative demeanor with all customers.
* Working in an office environment with other representatives.
*This is not a remote opportunity.
*
*Your benefits:*
* 401K with company match.
* Hourly pay rate of $15 with a differential for the evening shift ($1) and weekends ($1.
50.
)
* Opportunities for development, growth and advancement within the company.
If this sounds like an opportunity you have been waiting for, *apply today!*
*We are an equal opportunity and affirmative action employer and do not discriminate based on race, ancestry, place of origin, color, ethnic origin, citizenship, creed, sex, sexual orientation, record of offenses, age, marital status, family status, disability or any status protected by United States Law.
*
Job Type: Part-time
Pay: $15.
00 - $16.
50 per hour
Expected hours: 4 – 29 per week
Benefits:
* 401(k)
* 401(k) matching
* On-the-job training
* Referral program
Experience level:
* 1 year
Shift:
* Day shift
* Evening shift
Weekly day range:
* Monday to Friday
* Weekends as needed
* Weekends only
Work setting:
* Call center
* In-person
* Office
Application Question(s):
* Do you have the ability to work holidays and weekends as these are our busiest times when we need "all hands on deck?"
* Please provide us with your ideal availablity and approximately how many hours a week you can and would like to work.
* What should you expect after your resume is submitted?
We will review your resume, skills and experience within 24 to 72 hours and forward it to to the hiring manager for consideration.
Once reviewed, we will contact you through Indeed with next steps.
Please make sure your notifications are on!
Thank you,
Trailways of New York Recruitment Team
Experience:
* Call Center: 1 year (Preferred)
Shift availability:
* Day Shift (Required)
* Night Shift (Required)
Work Location: In person
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