Safeco Alarm Systems is a full-service security company.
We install, service and inspect a wide variety of systems including, but not limited to: Fire/life-safety, intrusion detection, cameras, and access control across a wide variety of brands.
We are seeking an energetic and reliable individual for our customer service department to work with our customers and our service manager.
The right candidate will learn about the security industry, our processes and procedures, and our products.
Previous experience with alarm systems would be an advantage.
Duties would include, but not be limited to:
· Speaking with customers on the phone
· Troubleshooting problems with customers
· Reviewing daily reports provided by our Central Station regarding alarm activity and troubles, then reach out to customers if service is needed
· Data entry for new accounts
· Assisting technicians in the field over the phone
· Keeping up on emails from customers regarding new accounts, account changes, alarm activity, etc.
· Making remote programming changes to panels in the field
· Working with the service manager, billing and sales departments as needed
The right candidate will:
· Have customer service experience
· Have a good grasp of current technology
· Be eager and able to learn new things
· Any experience with fire or intrusion protection systems is a plus!
Job Type: Full-time
Pay: From $18.
00 per hour
Expected hours: 40 per week
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Paid time off
Weekly day range:
* Monday to Friday
Work setting:
* In-person
* Office
Experience:
* Customer service: 1 year (Preferred)
* Phone etiquette: 1 year (Preferred)
Work Location: In person
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