The Customer Solutions Representative (bilingual required) is responsible for assisting both internal and external customers using a variety of computer and telecommunications technology/software and will perform account and loan inquiries, routine maintenance on customer accounts, as well as processing requests for information from government and legal entities and downloading loan applications via the Bank’s website.
The Customer Solutions Representative must be able to handle large call volumes, move from task to task easily and solve customer issues in a fast paced environment with great attention to detail to ensure accuracy.
The incumbent must have highly developed verbal and written communication skills, and organizational skills along with an understanding of web-based applications.
The Customer Solutions Representative should have a thorough understanding of Bank products and services and is responsible for offering solutions that enhance the customer’s relationship.
Developing and maintaining a solid, positive and productive relationship with Bank customers through telephone, email and written correspondence is of key importance.
The incumbent must be able to meet productivity and/or department work standards.
Education & Experience:
2+ years of Banking experience required; experience in a banking call center environment preferred.
Bilingual Spanish required.
Salary Range: 22.
00 - 25.
00 per hour
Rhinebeck Bank: Local.
Involved.
Responsible.
If you are talented, motivated and can get things done, we have career opportunities for you.
We are looking to hire people who want to excel.
We will grow your career through coaching, mentoring and supportive management.
As an Equal Opportunity / Affirmative Action Employer, Rhinebeck Bank will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, veteran or disability status, sexual orientation, gender identity, transgender status, or any other characteristics protected under applicable law.
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