Hotel Front Desk Clerk/Night Auditor

We are looking for a part time Hotel Front Desk Agent/Night Auditor to serve as our guests’ first point of contact and manage all aspects of their accommodation.
Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities.
If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.
Ultimately, you will help create a pleasant and memorable stay for our guests.
*Hotel Front Desk Agent Responsibilities* * Other Duties may arise from time to time * Check in customers using computer programs and equipment and provide guests with directions to their room * Inform customers of all on-site amenities and any relevant information that is needed to use them * Handle and resolve guest complaints * Invoice and bill guests for their stay and services used * Communicate with guests to better understand their individual needs to provide them with the best service possible * Required to keep common areas clean and do hotel laundry.
Skills * Computer knowledge: Basic knowledge of computers is required as a Hotel Front Desk Clerk.
Hotel clerk will often use computers to check in guests, create invoices and manage online bookings * Communication: Strong verbal and nonverbal communication skills are important as a Hotel Front Desk Clerk.
Hotel clerks will use active listening skills to understand the individual needs of each customer.
They will also use nonverbal skills to identify a guest's satisfaction or dissatisfaction with their stay * Customer service: Customer service skills are a requirement as a Hotel Front Desk Clerk.
Front desk clerk will work with guests when checking in, checking out and when guests request information from the front desk.
* Problem-solving: Guests will often come to the Hotel Front Desk Clerk with problems.
The ability to identify and overcome a problem can be useful for this role.
* NO CALL OUTS in first 90 days.
Must arrive on time for all shifts.
* *This position will generally be a overnight shift.
*We will train the new employee on all shifts.
Job Type: Part-time Pay: $14.
50 - $16.
00 per hour Schedule: * 8 hour shift * Monday to Friday * Weekend availability Ability to commute/relocate: * cobleskill, ny: Reliably commute or planning to relocate before starting work (Required) Experience: * Hotel Cleaning: 1 year (Preferred) Work Location: In person