Level 1 Customer Service Representative

Job Type: Full-time Salary: $18.
00 – $19.
50 per hour Mid-Hudson Cablevision is looking for a Level 1 Customer Service Representative to join its team.
Must be able to work varying 8 hour shifts from 8 am – 8 pm Mon-Sat.
A Customer Service Representative is a valued employee whose job at times is demanding in many aspects.
In this role, CSRs are responsible for handling sales calls, billing related calls and troubleshooting.
A CSR is expected to accurately document problems and resolutions of customer related service and billing issues.
CSRs will use multiple software systems and applications.
CSRs will work on straight forward tasks using established procedures.
A Customer Service Representative is a valued employee whose job at times is demanding in many aspects.
In this role, CSRs are responsible for handling sales calls, billing related calls and troubleshooting.
A CSR is expected to accurately document problems and resolutions of customer related service and billing issues.
CSRs will use multiple software systems and applications.
CSRs will work on straight forward tasks using established procedures.
Handle inbound customer requests via phone, chat portal, and email Respond to inbound calls promptly and efficiently Effectively discuss Mid-Hudson products and services to prospective customers.
Process payments for customers via check, credit card or electronic funds.
Acquire knowledge of competitors’ pricing, packaging and products in an effort to discuss side by side comparisons of Mid-Hudson’s and competitors’ products and services Promote and communicate current promotions.
Learn the billing/order processing system for order entry, order inquiries, and billing review as they relate to the customer account.
Accurately document customer account records based on actions taken.
Establish and maintain a high level of customer satisfaction, professionalism and courtesy during all customer transactions experience.
Basic ability to troubleshoot customer’s service issues and billing issues.
Effectively address customer questions, complaints and concerns.
Facilitate customer issue escalations to management/support as required Participate in quality education sessions to ensure interactions with customers are efficient and effective.
Ability to work from excel spreadsheets on projects assigned by supervisors and managers Fulfill work schedules as required.
Regular, consistent and punctual attendance.
Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Keep supervisor informed of any work-related concerns.
Ability to work with other team members collaboratively and take direction from managers and supervisors.
Perform other duties as required by managers and supervisors.
Benefits: 401(k) Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Vision insurance Experience level: 1 year Shift: Day shift Evening shift Morning shift Rotating shift Weekly day range: Monday to Friday Rotating weekends Work setting: Call center In-person Ability to commute/relocate: Catskill, NY 12414: Reliably commute or planning to relocate before starting work (Required) Work Location: In person Careers at Mid-Hudson Employee owned company (ESOP) Employee ownership boosts motivation, productivity, and commitment while fostering a positive work culture and financial rewards.
Benefits, benefits, benefits.
.
.
We offer full time employees access to Life Insurance, a 401k, Medical + Dental Insurance and more! Equal opportunity employer We are proud to promote diversity, inclusivity, and fairness, creating a positive and thriving work environment for all.
Mid-Hudson Cablevision, Inc.
reaffirms its policy of providing Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, ancestry, sexual orientation, handicap or disability, or Vietnam-era or special veteran status.
This policy is established and administered in accordance with all applicable federal and state laws.
Where disabled individuals make known their disabilities, Mid-Hudson shall provide reasonable accommodation to the extent required by law to enable such employees to perform the essential functions of their jobs and to enjoy the same benefits and privileges as are enjoyed by employees without disabilities.