Director of Quality Assurance

Description: Abilities First, Inc.
, an affiliate of the Abilities Partnership of the Hudson Valley, has been making a difference in the lives of people with developmental disabilities for sixty years.
We offer a wide variety of services including school and preschool programs, day habilitation, residential habilitation, community habilitation, and employment services.
Abilities First recognizes the value of diverse experiences, identities, and backgrounds to and does not discriminate in hiring.
We are inclusive, welcoming and supportive of people of varying abilities, races, ethnicities, religions, socio-economic status, gender and gender identities.
Abilities First is proud to be an equal opportunity employer.
Position Summary The Director of Quality Assurance is responsible for the Incident Management and Corporate Compliance programs at Abilities First, Inc.
The Director of Quality Assurance is designated to oversee Abilities First Inc.
’s Corporate Compliance Plan and acts as the Compliance Officer of Abilities First.
The role is also responsible for ensuring internal audits are completed to assist in preparing Abilities First for all external reviews conducted by OPWDD and other State Oversight Agencies.
The Director of Quality Assurance reports to the Chief Administrative Officer regarding routine functions, with direct communication and access to the Chief Executive Officer and the Board of Directors.
Position Standards Provides ongoing supervision, training, and support to the Quality Assurance Coordinators.
Provides oversight and monitoring of the incident management program, assigning investigations, ensuring timely and appropriate investigation outcomes, and contributing to recommendations for corrective action where necessary.
Participates in the incident management process as an investigator when necessary.
Monitors the agency internal audit process to ensure quality of care and effectiveness of compliance with the program’s respective state oversight agencies.
Development and implementation of policies and procedures regarding Corporate Compliance, HIPAA, FERPA, and other appropriate regulations regarding good corporate citizenship.
Development and implementation, with collaboration with programs, of the agency’s Quality Improvement Plan.
Updates the Compliance Plan as changes occur within the agency, and/or in the law and regulations or governmental and third-party payers.
Acts as Chairperson for the Corporate Compliance Committee; may chair or participate in other agency committees.
Provide guidance to program management regarding changes in governmental laws, rules and regulations.
Reports any compliance concerns to the CAO and CEO, making recommendations to improve the organization’s quality of service and to reduce vulnerability to fraud, abuse and waste.
Reports on an annual basis at minimum to the Board of Directors on compliance and incident management trends; provides annual Board of Directors Corporate Compliance Training.
In collaboration with Human Resources, ensures appropriate education and training programs are in place that focuses on our compliance program and HIPAA/FERPA and ensure that all employees, contractors and management are knowledgeable of, and comply with, pertinent federal and state standards.
Investigate matters related to compliance and/or HIPAA/FERPA (including any security breaches), coordinate internal compliance investigations (e.
g.
responding to reports of problems or suspected violations) and any resulting corrective action with all departments, providers, and sub-providers, agents and, if appropriate, independent contractors.
Develop and maintain policies and practices that encourage all employees regardless of title to report suspected fraud and other improprieties without fear of retaliation.
Maintain a reporting system (hotline) and respond to concerns, complaints and questions related to the Compliance Plan.
Updates and implements the agency’s annual Corporate Compliance training with a target of 100% trained.
Ensures all required trainings and certifications required are current, and seeks further support and training where needed.
Follows all agency policy and procedures and demonstrates continuous regard to personal safety and the safety of others.
Performs other appropriate job-related activities as requested by his/her supervisor or as circumstances warrant.
Adhere to agency Standards of Conduct, which require all employees, consultants, board members, volunteers and affiliates to perform their responsibilities according to ethical and legal standards with honesty, integrity, fairness, good faith and respect for others and the law.
Will incorporate core concepts of person-centered excellence by respecting people’s concerns and responding accordingly and will use “teachable moments” to assist people in understanding and exercising their rights.
This is a full-time position eligible with a salary range from $80,000 - $90,000 annually depending on experience, as well as these benefits: Vacation, sick, personal, and holiday time off Health, Dental, and Vision Insurance options 403(b) plan with employer contribution Employer paid life insurance Tuition Reimbursement On Demand Payment – access your earnings as early as the next day Discounts with Verizon, AT&T, Royal Carting, etc.
And More! Requirements: Minimum of a Bachelor’s Degree in Human Services, Business Administration, or related field preferred; a combination of education and experience may be deemed appropriate.
5 years demonstrating progressive responsibility within an agency licensed by OPWDD Audit and investigation experience required Extensive knowledge of applicable regulations required (OPWDD, SED and/or OCFS) Must have a current NYS driver’s license, free of moving violations; deemed acceptable by our insurance carrier Strong business acumen and leadership abilities, supervising and developing staff Demonstrates good judgment, handles matters with sensitivity and high discretion Excellent verbal and written communication skills Valid NYS driver's license deemed acceptable by our insurance carrier Physical Demands The physical demands described here are representative of those that must be met by an employee in order to successfully perform the essential functions of this position.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.
While performing the duties of this position, the employee is regularly required to sit, stand, and visit various offices and agency locations.