Hoffman Equipment Company has initiated the search for an energetic and motivated parts counter associate for our Marlboro NY facility.
This is a great opportunity to work for a family owned company for more than 100 years.
The parts counter representative is responsible for parts sales and assisting customers in person or by telephone.
Responsibilities & Operational Functions:
* Greet customers, vendors and Hoffman employees with a pleasant and professional attitude, promoting our great customer service
* Ensure that orders, inquires and issues are dealt with in a timely/professional manner
* Accurately record and process phone, walk in and technician orders
* Investigate inquires, issues and concerns and communicate the results accordingly
* Work with Technical Support to resolve customer part issues
* Process and follow through with returns, sales, credits, claims and warranties
* Initiate additional sale opportunities
* Perform Inside Sales Rep duties as assigned
* Use reference materials including books, online resources, schematics
* Make recommendations that improve customer service and the overall customer experience
* Make decisions within current policies that improve parts operations
* Sell and reorder novelties
* Communicate with customers and vendors on a regular basis
* Maintain counter sales promotional material
Qualifications & Skills:
* Excellent people skills
* Strong communicator
* Attention to detail
* Strong time management and organizational skills
* Work well under pressure
* Ability to investigate and follow through discrepancies
* Ability to work in a fast paced environment
* Minimum High School Diploma
Job Type: Full-time
Pay: $60,000 to $70,000
Job Type: Full-time
Pay: $50,000.
00 - $60,000.
00 per hour
Expected hours: 40 per week
Benefits:
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday
Ability to Relocate:
* Marlboro, NY 12542: Relocate before starting work (Required)
Work Location: In person
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