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Posted : Wednesday, September 04, 2024 02:16 PM
Summary
The SOL is responsible for assisting in managing and auditing the store team to execute and achieve all corporate strategies and business goals.
The SOL is accountable for fostering and maintaining an inclusive and collaborative work environment that drives business results, promotes amazing guest experiences, and maintains a highly engaged team of employees.
The SOL is responsible for assisting in effectively leading the day-to-day functions of the store including the guest experience, employee engagement, and operational excellence.
Essential Functions *Sales Generation* * Follow store operating procedures to support the sales team to drive overall sales * Place a high priority on the needs of our team members by coaching them to best self to deliver an exceptional guest experience utilizing the leadership toolkit.
*Customer Service* * Follow our standard operating procedures by utilizing work instructions and assist in ensuring that all team members are properly and consistently providing an amazing guest experience.
* Be radical about our team members to make guest experience decisions that also support the mission statement & core values of the company by resolving all pending situations quickly and effectively in collaboration with direct stakeholders.
* Be relentless about amazing our guests and passionate about our communities by working with Regionals and Marketing team to maximize all special events such as VIP and Grand Openings.
*Operations* * Keep a high level of peer-to-peer accountability while assisting in managing, driving, and auditing stores to obtain 100% compliance with all operational processes such as Guest Experience, Finance, Delivery, and Payroll.
* Eliminate waste by improving processes and assist in managing and conducting store inventories in collaboration with the Visual Merchandising Team.
* Over-communicate the “Why” behind everything and build and maintain effective communication with members of the corporate office, property management, and other store teams.
* Create unique, personalized, memorable, and repeatable experiences by coordinating store facilities maintenance upgrades, and repairs.
* You are always on stage (Engage, Educate, Enthusiasm, Ear to ear smile, Eye contact) organize and conduct store meetings with clear actionable, and effective communication and professional presence.
* Exhibit proficiency in computer programs used by the Company including Word, Excel, and PowerPoint.
*Human Capital* * Always encourage team members on their best self-journey by maintaining a focus on continuous learning and development by actively onboarding and training manager-level and other team members in alignment with our core values and the way we play.
* Address conflict quickly, directly, and privately with the intent of building a stronger relationship by assisting in courageous coaching for successful meetings with store team members in alignment with our core values and mission statement.
* Make work enjoyable by assisting in coordinating and driving team member benefit programs, engagement events, recognition, and celebrations for store team members.
The SOL may occasionally perform non-exempt duties, such as unloading trailers or merchandising as needed for proper store operation, store maintenance tasks, assisting with the sales process, new store opening, and Visual Merchandising.
The SOL will also perform other duties as assigned from time to time in line with business needs.
Schedule Expectations * 40 hours per week.
* During peak times, they may be asked to work overtime hours to support the store.
* Schedule subject to change according to business needs.
* Regular attendance at the base store and coverage at adjacent regional stores for business needs is an essential function of this position.
* 25% travel within the geographic region.
Education & Experience Preferred * Business Degree or related business experience * Demonstrated competency in a retail store * Working knowledge of data analysis and performance/operation metrics * Attention to detail, organizational and leadership abilities.
* Microsoft Office skills (Excel, PowerPoint, Word) Job Type: Full-time Pay: $17.
00 - $23.
00 per hour Benefits: * 401(k) * Dental insurance * Health insurance * Paid time off * Vision insurance Shift: * Day shift * Evening shift * Morning shift Experience: * Customer service: 1 year (Preferred) Work Location: In person
The SOL is accountable for fostering and maintaining an inclusive and collaborative work environment that drives business results, promotes amazing guest experiences, and maintains a highly engaged team of employees.
The SOL is responsible for assisting in effectively leading the day-to-day functions of the store including the guest experience, employee engagement, and operational excellence.
Essential Functions *Sales Generation* * Follow store operating procedures to support the sales team to drive overall sales * Place a high priority on the needs of our team members by coaching them to best self to deliver an exceptional guest experience utilizing the leadership toolkit.
*Customer Service* * Follow our standard operating procedures by utilizing work instructions and assist in ensuring that all team members are properly and consistently providing an amazing guest experience.
* Be radical about our team members to make guest experience decisions that also support the mission statement & core values of the company by resolving all pending situations quickly and effectively in collaboration with direct stakeholders.
* Be relentless about amazing our guests and passionate about our communities by working with Regionals and Marketing team to maximize all special events such as VIP and Grand Openings.
*Operations* * Keep a high level of peer-to-peer accountability while assisting in managing, driving, and auditing stores to obtain 100% compliance with all operational processes such as Guest Experience, Finance, Delivery, and Payroll.
* Eliminate waste by improving processes and assist in managing and conducting store inventories in collaboration with the Visual Merchandising Team.
* Over-communicate the “Why” behind everything and build and maintain effective communication with members of the corporate office, property management, and other store teams.
* Create unique, personalized, memorable, and repeatable experiences by coordinating store facilities maintenance upgrades, and repairs.
* You are always on stage (Engage, Educate, Enthusiasm, Ear to ear smile, Eye contact) organize and conduct store meetings with clear actionable, and effective communication and professional presence.
* Exhibit proficiency in computer programs used by the Company including Word, Excel, and PowerPoint.
*Human Capital* * Always encourage team members on their best self-journey by maintaining a focus on continuous learning and development by actively onboarding and training manager-level and other team members in alignment with our core values and the way we play.
* Address conflict quickly, directly, and privately with the intent of building a stronger relationship by assisting in courageous coaching for successful meetings with store team members in alignment with our core values and mission statement.
* Make work enjoyable by assisting in coordinating and driving team member benefit programs, engagement events, recognition, and celebrations for store team members.
The SOL may occasionally perform non-exempt duties, such as unloading trailers or merchandising as needed for proper store operation, store maintenance tasks, assisting with the sales process, new store opening, and Visual Merchandising.
The SOL will also perform other duties as assigned from time to time in line with business needs.
Schedule Expectations * 40 hours per week.
* During peak times, they may be asked to work overtime hours to support the store.
* Schedule subject to change according to business needs.
* Regular attendance at the base store and coverage at adjacent regional stores for business needs is an essential function of this position.
* 25% travel within the geographic region.
Education & Experience Preferred * Business Degree or related business experience * Demonstrated competency in a retail store * Working knowledge of data analysis and performance/operation metrics * Attention to detail, organizational and leadership abilities.
* Microsoft Office skills (Excel, PowerPoint, Word) Job Type: Full-time Pay: $17.
00 - $23.
00 per hour Benefits: * 401(k) * Dental insurance * Health insurance * Paid time off * Vision insurance Shift: * Day shift * Evening shift * Morning shift Experience: * Customer service: 1 year (Preferred) Work Location: In person
• Phone : NA
• Location : Kingston, NY
• Post ID: 9072494384
